1. Introduction
At Tuition Excellency, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online teaching platform. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Profile information and bio
- Educational qualifications and certifications
- Teaching experience and subjects
- Payment information (processed by third-party providers)
- Profile pictures and uploaded documents
2.2 Usage Information
We automatically collect information about your use of our Platform:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our Platform
- Search queries and interactions
- Session recordings for quality assurance
2.3 Communication Data
We may collect information from your communications with us and other users:
- Messages sent through our Platform
- Customer support interactions
- Feedback and reviews
- Survey responses
3. How We Use Your Information
We use the collected information for the following purposes:
- Platform Operation: To provide, maintain, and improve our services
- Account Management: To create and manage user accounts
- Matching Services: To connect teachers with suitable students
- Communication: To send notifications, updates, and support messages
- Payment Processing: To facilitate secure transactions
- Safety and Security: To verify identities and prevent fraud
- Analytics: To analyze usage patterns and improve our Platform
- Marketing: To send promotional materials (with your consent)
- Legal Compliance: To comply with legal obligations
4. How We Share Your Information
4.1 With Other Users
We share certain profile information with other users to facilitate connections:
- Teacher profiles visible to students (name, qualifications, subjects, bio)
- Student information shared with matched teachers
- Reviews and ratings between users
4.2 With Service Providers
We share information with trusted third-party service providers:
- Payment processors for transaction handling
- Cloud storage providers for data hosting
- Analytics services for platform improvement
- Background check services for teacher verification
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure user safety and prevent harm
- Investigate potential violations of our Terms
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Limited access to personal information
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Industry-standard hosting and security practices
- Employee Training: Staff trained on data protection practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protection measures.
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and recommendations
- Enable social media features
- Deliver targeted advertising
You can control cookie settings through your browser preferences. However, disabling cookies may affect platform functionality.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained until you delete your account, after which we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.
10. Children's Privacy
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notifications. The updated policy will be effective immediately upon posting.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at tuitionexcellency@gmail.com
13. GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information appropriately.